Madisson

Frequently Asked Questions

Quick answers to the questions we hear most

How do I book a package?

Get in touch via the contact form, WhatsApp or phone. A travel manager will share a custom itinerary within 24 working hours.

What is the booking deposit?

Typically 25% of the package value to confirm bookings, with the balance due 30 days before departure. Custom plans can be arranged.

Do you handle visa applications?

Yes, end-to-end visa assistance is included for most international packages. Government fees are charged at actuals.

Can I customise an existing package?

Absolutely. Every itinerary is fully customisable — duration, hotels, meal plan, pace, add-ons.

What is your cancellation policy?

See our Cancellation Policy page for the full slab.

Do you offer travel insurance?

Yes, we partner with leading insurers and bundle insurance into international packages by default (opt-out available).